Support & Maintenance

AKRB provides a complete solution to its customers with full-cycle services from analysis, design & development to support & maintenance. We assume complete responsibility for the developed software solution and provide reliable software infrastructure for the business of each of our customers.

AKRB understands that software becomes an essential part of a client's business. It is vital that the software system be efficiently maintained and problems quickly resolved. The applications must remain functional and ready to address new opportunities and business needs.

Our Support & Maintenance Services help you to reduce the cost of your application through knowledge management, early offshore leverage, and application betterment solutions. Our services begin with corrective maintenance that evolves into adaptive, preventive, and enhancement activities.

The Cost-effectiveness of software support and maintenance is achieved through our professional services from the developer of the application during its entire life cycle. We know and understand the importance of support and maintenance which is the key to value.

A planned software evolution alone ensures aggressive growth of your business. Performed support and maintenance procedures give us valuable knowledge for predicting any necessary software evolution. System monitoring indicates an increase in software operations. User support reveals the opportunity of functionality extension. Based on this knowledge, our customer's priorities, and estimated return from the modifications, we are able to recommend a strategy of software evolution.

Support

Software support includes warranty, development resource availability, and user support.

• The warranty addresses clients' concerns about the delivered quality and reduces the learning curve for users. The warranty covers:
  • User support to an extent specified in the software development agreement
  • Free elimination of defects
• Development resource availability is ensuring effective knowledge sharing and having technical staff with certain skills to implement modifications to the software system quickly and efficiently. Modifications can be implemented on a fixed-price or time & material basis.
• User support can be extended within the warranty, ensuring that user questions are responded to during a guaranteed period of time. As a result, employees can perform their jobs efficiently.
• Developer resource and user support can be made available 24/7, the same day, or the next day. The selected option depends on how critical the response time is for your business.

Maintenance

Minimizing Software down-time is the main purpose of software maintenance procedures. AKRB software solutions maintain average availability of 99.8%. This translates to no more than 17.5 hours downtime per year for maintenance procedures and other issues.

Maintenance Cost Reduction

Regular maintenance procedures expenses are decreased through:

• Our experience in up to date programming technologies and products
• Knowledge of existing software solutions
• Recommendations for software improvement, including calculations of upgrade costs and outcome
• Selection of the most effective software monitoring tools for the current software solution
• Optimization of maintenance methods for the specific software solution

AKRB's elevated level of service guarantees fewer anomalous situations or problems - which reduces the cost of eliminating future obstacles.

Software Maintenance Procedures

Critical maintenance procedures and maintenance terms are defined according to system architecture and system availability requirements:

• Environment configuration
• Software solution deployment
• Backup configuration
• Software system monitoring
• Daily: software system status
• Weekly: backup status check and analysis of software logs and resource usage trends
• Monthly: critical security patches and upgrades
• Resolution of issues

At AKRB, we have evolved a well-defined and mature application maintenance process that allows to effectively capturing the application environment and business activity. Our process is designed in a way so that it addresses all your software support and maintenance needs.